I want to stop blogging about this, I really do. But Sears keeps piling it on.
Yesterday I sent a message to the Sears “social media team” in reply to a blog comment from “Mike D.”.
In it I said:
Dear Mike D.
Thank you for the comment on my blog inviting me to contact you about my absent treadmill. As it happens, I am already in contact with a “Stephanie” from “Sears Executive Offices” who is trying, I think, to help me, although apparently it will take another week to resolve matters (I do not really understand why).
My case number with her is #######. My phone number at home is 305 ### ####. The original confirmation number for my purchase of the treadmill is ########.
You can read the latest installment of my treadmill experience at
https://www.discourse.net/2012/09/on-the-treadmill-treadmill/ .I fear it is not the last.
Here — I kid you not — is the reply I just received:
Subject: smsupport / Unsolicated / Ashley Isaak / Retail ( refund )
Dear Ashley,
Thank you for emailing us. In checking our records, we do not show an interaction with you on our social media platforms. Nevertheless, we’re glad you found us here at Sears Cares and we’d be happy to help. I apologize for the difficulty that you encountered while returning your purchase. I have already forwarded your information to our case management team. A case manager should be in touch to follow up. Providing a contact phone number may help make communication easier and help lead to a faster resolution, but it not required.
Thank you,
Dianne D.
Sears & Kmart Social Media Team
Email: SMAdvisor@searshc.com
Hours: Monday – Friday 8:00 AM – 8:00PM (CST)
Saturday/Sunday – 8:00 AM – 8:00 PM (CST)
I’ve been called many things in my life, but never “Ashley“.
Update (9/29): I replied with a one-line message:
I am not Ashley.
I very soon got a reply which read:
My apologies Mark, please disregard the previous email.
[Next installment: In Case You Were Wondering]
Previously:
What the hell do they do for a living? It clearly isn’t retail, logistics or customer service. Is the finance arm enough to keep the rest limping along and pissing people off?