Monthly Archives: September 2010

OK, this is vaguely hopeful:

Your item was processed through and left our OPA LOCKA, FL 33054 facility on September 24, 2010. The item is currently in transit to the destination. Information, if available, is updated periodically throughout the day. Please check again later.

I just hope the “destination” is me. Nothing in today's mail, so I guess I'll find out tomorrow…

Meanwhile my package continues its Florida vacation.

In light of some of the entertaining (thank you!) comments on previous postings, I should mention that this is only the second time in at least ten years that something ordered online hasn't turned up more or less when it should. Admittedly, the bulk of those purchases shipped UPS or FedEx, but some appreciable fraction, including purchases from abroad, came USPS.

Previously:
* Where's My Package? (IV)
* Where's My Package? (III)
* Where's My Package? (II)
* Where's My Package?

After more than two days of non-information, the USPS tracking site has a new, gnomic, utterance about the whereabouts of my package:

Processed through Sort Facility, September 24, 2010, 11:21 am, OPA LOCKA, FL 33054

But what does this mean? Is the package now, or tomorrow, going to wend its way to me, or is it starting a return journey home?

Previously:
* Where's My Package? (III)
* Where's My Package? (II)
* Where's My Package?

No package in today's mail.

According to the USPS FAQ

Lost or Delayed Mailpieces

If You Have the Label ID number from the Mailing Label or Receipt (Sender or Recipient): If you suspect that your mailpiece has been lost or delayed and you have a tracking number for your item, please contact our Track & Confirm customer service at 1-800-222-1811.

So I called the number. I navigated the voice mail prompts. (No, it's not an international package; no it didn't come from abroad.) I input my looong tracking number. The USPS robot says “no tracking information is available”. And there are no other options that sound relevant. And no, it won't put me through to a human.

Clicking on the Track & Confirm – Customer Assistance FAQ found at the USPS FAQ for Track and Confirm produces

com.silknet.ebiz.util.SilkException: Invalid Reference Name

Which kind of sums it up.

So this morning (and afternoon) I checked the USPS tracking site to see if there was any news of my wayward package. (See Where's My Package?)

All there was beyond what I had learned yesterday was this uninformative news:

Delivery status not updated as of September 22, 2010, 10:27 pm

So I called the USPS Customer Service Line, waded through multiple levels of robo-prompts and voice recognizers, and finally got a human being. A human being on a bad connection reading from scripts in a very strong Chinese accent, but a human being.

“I understand and am very glad to help you,” said the script person, “but unfortunately our computers are down at the moment.” Apparently all they could suggest is that I keep calling back until the systems are up again.

Computer failure may be why the online info isn't being updated. Or someone may have my package.

Am I better off checking the USPS “Track & Confirm” web site? Not obviously. But try and stop me.