A different Sears bot called last night to say we should expect delivery of our treadmill between 8am and 9am today. Last night we moved the dining table and the heavy sofa to clear a path to the staircase; this morning we made the bed so the room would look nice for the delivery people.
Yesterday I also got an email from Sears.com telling me they were refunding my payment.
Dear Sears Customer,
Thank you for your order with sears.com!
In regard to order number ##########, a credit in the amount of $#####.## was issued to your account today. This credit was issued because of your cancelled order. We apologize for any inconvenience this may cause.
This credit should be viewable by your financial institution within 72 hours. If you have any questions, please contact your financial institution after that period to verify receipt of the credit to your account. Please note, your financial institution may have processing guidelines for posting credits that may impact the time it takes for the credit to be reflected in your balance.
If you have any comments or questions, please e-mail us at order@customerservice.sears.com or call us at 1-800-283-6940. We hope you visit us again soon at www.sears.com.
Sincerely,
Karla G.
Sears Online Customer Care
(It’s odd that no one at Sears seems to have last names.)
I took this to mean that Sears has no other way to book what it sees as an ‘exchange’ of my non-existent treadmill for an actually existing one – that thing the rest of us call ‘delivery’. And I presume that I’ll have to sign a new credit card slip for the new treadmill when they deliver it.
This morning around 8:10 – just about when the other bot used to call – a human phoned to say they’d actually be here between 9am and 9:30.
I’m still hoping that the end may be in sight.
[Next installment: The Grand Finale (Probably)]
Previously:
- Why I Do Not Have A Treadmill (Sears Can’t Deliver)
- Monday Treadmill Update
- Tuesday Sears Update: Important Information About Your Treadmill
- On the Treadmill Treadmill
- Yup
- Sears Can’t Deliver Email Either (Updated)
- In Case You Were Wondering
- Sears Treadmill Saga Notes
- Sears Feels the Power of the Press
Buy it from somewhere else, and hire a guy to deliver and set it up. See if the store you buy it from can recommend somebody (i.e., who’s done it before).